Shipping Policy
UK Delivery Options
| Option | Timeframe | Cost |
|---|---|---|
| Standard | 3-5 business days | £3.99 (Free over £50) |
| Express | 1-2 business days | £6.99 |
| Next Day | Next business day (Order by 2pm) | £9.99 |
Processing Time
Orders are generally processed within 1-2 business days before dispatch.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
International Shipping
We ship internationally. Estimated delivery times are:
- EU: 5-10 days
- Rest of World: 7-14 days
Please note that customs duties and taxes are the buyer's responsibility.
Delivery Attempts & Failed Deliveries
If a delivery attempt fails, the carrier will usually leave a card with instructions for redelivery or collection.
Missing or Damaged Parcels
If your parcel is missing or damaged, please contact us within 48 hours of the expected delivery date.
PO Boxes
We are unable to deliver to PO Boxes at this time.
Shipping Restrictions
Certain items (e.g., hazardous materials) may have shipping restrictions. We also do not ship to certain regions.
Our Partners
We partner with Royal Mail, DPD, and Evri to deliver your orders.
Free Shipping Promotions
Free standard shipping is automatically applied to orders over £50.
Contact
If you have any questions, please contact us at shipping@skynora.co.uk.