Refund Policy

Last updated: July 19, 2026

14-Day Cooling-Off Period

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order from the date of placing it until 14 days after receiving the goods. No reason is needed for this cancellation. You then have an additional 14 days to return the goods to us after notifying us of your cancellation. We will provide a full refund, including standard delivery costs, within 14 days of receiving the returned goods (or evidence that they were sent back).

How to Request a Return

To request a return, please email returns@skynora.co.uk with your order number and intention to return the items. We will provide you with further instructions.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment. The timeframe for the refund to appear in your account depends on your card issuer's policies, but we will process it within 14 days of receiving the goods.

Condition of Returned Items

Items must be returned in their original condition, unused, and with all original tags and packaging intact.

Exceptions

The following items cannot be returned or refunded unless faulty:

• Perishable goods
• Sealed hygiene products that have been opened
• Personalised or custom-made items
• Digital content if the download has started

Faulty Goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. If your goods are faulty, you have a 30-day right to reject them for a full refund. After 30 days, you are entitled to a repair or replacement.

Partial Refunds

We reserve the right to make deductions for diminished value if the goods are returned in an unacceptable condition or have been handled more than necessary.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at returns@skynora.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@skynora.co.uk.

Contact Information

Email: returns@skynora.co.uk

Address: SKYNORA Ltd, London, UK